Crisis Response Team

At Pinnacle Support, we are committed to addressing the gaps in existing mental health response systems and providing individualized support within the home to help individuals and families experiencing mental health crisis situations. We understand that these situations can be complex, and that clients often face significant barriers when seeking the care they need.

One of the biggest challenges in mental health crisis response is the lack of adequate support services. In many cases, individuals and families do not have access to the care they need when they need it most, leading to ongoing mental health challenges and recurring crisis situations. We aim to address this gap by providing rapid, effective, and personalized care to those in crisis, ensuring that they have access to the support they need to overcome their challenges and achieve lasting change.

Our approach to mental health crisis response is built around the three fundamental steps of Respond, Stabilize, and Plan. These steps are designed to address both the immediate and ongoing needs of clients, helping them navigate the complex challenges of mental health crisis situations.

Respond: This involves quickly and effectively responding to the crisis situation, gathering information about the crisis, assessing the individual's immediate needs, and implementing appropriate interventions to ensure their safety and well-being. Our team members are certified in Non-Violent Crisis Intervention and skilled in providing therapeutic interventions to those in high-stress and crisis conditions.

Stabilize: Once the crisis has been initially responded to, the next step is to stabilize the situation by implementing targeted interventions and strategies. This may include ongoing support and monitoring to address the underlying causes of the crisis and prevent recurrence of similar situations in the future. Our team of professionals works closely with clients and families to develop personalized care plans that address their unique needs and challenges.

Plan: This step involves developing a comprehensive Plan of Care that addresses the ongoing needs of clients and helps prevent future crisis situations. We understand that mental health crisis situations can require a range of different interventions and supports, depending on the unique needs and challenges of each individual client. That's why we offer a flexible and personalized approach to care that can be tailored to meet the specific needs of each client.

We offer a range of in-person support services that are designed to cater to the individual needs of our clients. This includes everything from virtual check-ins to 24/7 in-home professional supports.

Our virtual check-ins provide clients with an opportunity to connect with our team members and receive support and guidance from the comfort of their own home. These check-ins can be conducted remotely via phone or video conferencing, and are ideal for clients who may be experiencing mild to moderate mental health challenges, or who may not require round-the-clock support.

For clients who require more intensive support, we offer up to 24/7 in-home professional supports. Our team of professionals are experienced in managing and de-escalating mental health crisis situations, and are skilled in providing therapeutic interventions to those in high-stress and crisis conditions. Our team members are certified in Non-Violent Crisis Intervention and are equipped to handle a range of challenging situations with empathy and compassion.

At Pinnacle Support, we believe that early intervention within the home environment is the most effective method of achieving treatment results and fostering lasting change. That's why we work closely with clients and their families to provide personalized care that addresses their specific needs and challenges. We believe that everyone deserves access to high-quality mental health care, and we are committed to bridging the gap in mental health crisis response to ensure that individuals and families in crisis receive the care they need to achieve lasting change and keep families together.